Grossunternehmen |
6000 Angestellte (Schweiz) |
| Temporaneo: No | Carico di lavoro: 80 - 100% |
| Quartino, Tessin | Lingua:en |
| Homepage |
Bei ABB unterstützen wir die Industrie dabei, effizienter und sauberer zu arbeiten - und jeder Einzelne trägt hier
dazu bei. Sie haben die Möglichkeit, eine Führungsrolle zu übernehmen, wir unterstützen Sie bei Ihrer Entwicklung und
Sie werden stolz auf das sein, was wir gemeinsam erreichen. Kommen Sie zu uns und helfen Sie mit, die Welt zu verändern.
Diese Position berichtet an:
Service Team Leader
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Your role and responsibilities
In this role, you will have the opportunity to provide technical assistance to internal and external customers and
ensure timely and cost-effective support in accordance with guidelines. Each day, you will contribute to customer
satisfaction by executing support work according to customer expectations. You will also showcase your skill in
customer service by ensuring customer retention through delivering high-quality customer experience
The work model for the role is: #LI-Hybrid
You will be mainly responsible for
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Providing hardware support for ABB UPS (Uninterruptible Power Source) and PCS (Power Conditioning) products via our
ticketing system, phone, or email, including supporting partners and subsidiaries through the 24/7 Diagnostic Centre
rotation.
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Performing complex system analysis for ABB UPS and PCS products and documenting your findings for relevant
stakeholders.
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Occasionally traveling to support customers, partners, and ABB subsidiaries with complex installations (such as large
data centers), auditing service operations, and developing the competencies of local teams. As well as providing
technical training on UPS and PCS products for customers and service engineers as required.
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Interacting with other departments, such as Quality and R&D, to address product issues and drive continuous product
improvement.
Qualifications for the role
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A Bachelor's degree, Diploma, or higher academic qualification in Electrical or Electronic Engineering.
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Several years of hands-on experience in commissioning, after-sales technical support, and advanced diagnostics of UPS,
PCS, or energy storage solutions. Experience with ABB products is highly beneficial.
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Demonstrated experience in commissioning and troubleshooting mission-critical applications such as data centers,
high-volume industrial facilities, and critical infrastructure installations.
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Proficiency in both verbal and written English communication (B2 level or higher). Knowledge of any other language is
a welcome asset.
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The ability to write clear and concise technical documents, reports, and field support procedures.
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A good working knowledge of the MS Office package.
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A willingness to engage directly with clients and teams worldwide, with a travel commitment of up to 15%.
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Certification in quality and electrical safety standards (e.g., Six Sigma) is highly beneficial.
Some benefits
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Flexible working hours
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Hybrid working
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ABB - SWIBECO benefits
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More interesting ABB benefits
More about us
ABB Smart Power provides energy distribution solutions for data centers, industrial and manufacturing plants, critical
infrastructure and commercial buildings. The Division’s technical teams work closely with industry partners, delivering
advanced solutions that support rapid growth, energy transition, and sustainability objectives. The Division’s
portfolio includes industrial circuit breakers, low-voltage systems, motor starting applications, and safety devices
like switches and relays. Its Power Protection unit supports the world’s largest data center companies with advanced
energy-efficient UPS solutions. The Division’s ABB AbilityTM Energy Manager provides a scalable, easy-to-use platform
that helps organizations save energy and reduce CO2 emissions.
Um eine sauberere und intelligentere Zukunft zu schaffen, braucht es alle Arten von Köpfen: die neugierigen, die
mutigen und die kreativen. Deshalb sind bei uns Menschen mit unterschiedlichem Hintergrund und unterschiedlicher
Erfahrung willkommen.
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auf der ganzen Welt bewirken.