Grossunternehmen |
650 Angestellte (Schweiz) |
| Temporaneo: No | Carico di lavoro: 100% |
| CH-3280 Murten | Lingua:en |
| Homepage |
Come Innovate Motion with Us
The Customer Quality Engineer is the Voice of the Customer within the Murten organization. In close collaboration with
our Customer Quality team in Serbia and Hungary, you will manage customer complaints and escalations, coordinate change
management activities and PPAP submissions, and ensure effective communication between customers and internal
stakeholders to achieve the highest level of customer satisfaction.
Your responsibilities will be to:
-
Act as the primary customer quality interface and ensure a high level of customer satisfaction
-
Manage customer complaints and escalations in close collaboration with our Customer Quality team in Serbia/Hungary and
the relevant production, engineering and quality departments, ensuring robust problem-solving, effective communication
and timely closure of 8D reports
-
Own the internal and external change management process, including change requests, customer notifications, impact
assessments, approvals, implementation follow-up and PPAP submissions
-
Lead the preparation, submission and approval process of PPAP packages, ensuring compliance with customer-specific
requirements and project timelines
-
Act as the primary customer representative during customer audits, customer visits and quality reviews, ensuring
effective communication and follow-up as the Voice of the Customer within the Murten organization
Our requirements:
-
Engineering degree in Mechanical, Electrical, Industrial Engineering or a related field
-
Minimum 3 years of experience in Customer Quality, Quality Engineering or a similar customer-facing quality role
within the automotive industry
-
Strong knowledge of IATF 16949 requirements, customer-specific requirements (CSR) and Automotive Core Tools (APQP,
PPAP, FMEA, Control Plan, MSA, SPC)
-
Proven experience in customer complaint management, problem-solving methodologies and root cause analysis (8D, 5 Why,
Ishikawa, PDCA)
-
Hands-on experience managing customer change requests, serial-life changes and PPAP submissions
-
Experience interacting with OEMs and Tier 1 customers, including customer audits and customer escalations. Ability to
communicate effectively with customers and manage escalated situations in a professional manner
-
Strong analytical, organizational and project management skills with the ability to coordinate multiple priorities
simultaneously
-
Proficiency in French and English is required; German is a strong advantage
What we offer:
-
A truly international and multicultural and fast-moving work environment, with opportunity to travel and gain
international experience
-
A cutting-edge, fully automated production environment where innovation meets execution
-
The opportunity to further develop your professional skills in a diverse and engaging job
Come join our global, inclusive & diverse team
Our purpose is to improve the quality of life of everyone we touch through our innovative motion systems. We are a
truly global team bound together by our shared values. Our culture is built on the diversity, knowledge, skills,
creativity, and talents that each employee brings to the company. Our people are our company’s most valuable asset. We
are committed to providing an inclusive, diverse and equitable workplace where employees of different backgrounds feel
valued and respected, regardless of their age, gender, race, ethnicity or religious background. We are committed to
inspiring our employees to grow, act with ownership and find fulfilment and meaning in the work they do.