Grossunternehmen |
770 Angestellte (Schweiz) |
| Temporaneo: No | Carico di lavoro: 100% |
| CH-6036 Dierikon | Lingua:en |
| Homepage |
Lead Group IT Service Desk (w/m/d) Lead Group IT Service Desk (w/m/d) ================================== Komax AG Lead
Group IT Service Desk (w/m/d) ================================== \*\*Your tasks:\*\* \* Own and continuously enhance
End\-User Services, including IT Helpdesk, Service Desk, 1st Level Support, and End\-User Computing, ensuring reliable
and business\-focused service delivery. \* Ensure stable, secure, and efficient IT operations while delivering an
outstanding end\-user experience through high\-quality support services and effective issue resolution. \* Drive
process optimization and automation initiatives to improve service efficiency, reduce costs, and implement scalable
support delivery models, including nearshore, offshore, and outsourcing solutions. \* Define and manage end\-user
workplace standards, including device lifecycle management, procurement processes, onboarding, and replacement programs
in alignment with business and security requirements. \* Lead, develop, and motivate a high\-performing IT support team
through recruitment, coaching, training, and performance development while fostering a culture of continuous
improvement. \* Establish and implement policies, procedures, documentation, self\-service capabilities, and automation
standards to improve operational effectiveness and empower both employees and support teams. \* Support strategic IT
initiatives and business transformation projects, including post\-merger integrations, site consolidations, hypercare
activities, and change management programs. \*\*Your profile:\*\* \* At least 10 years of experience in IT support. \*
At least 5 years of experience in a leadership role. \* Strong technical background and experience in the areas of ITSM
Standards, IT Helpdesk, 1st Level Support, End\-User Services, End\-User Computing (EUC) and Modern Workplace. \*
Bachelor's degree in computer science or related field. \* Entrepreneurial and business\-minded thinking \* Languages:
German and English \* Ability to focus under pressure and strong communication skills. \* Problem\-solving skills \*
Willingness to travel \*\*Your benefits:\*\* Your new workplace in Dierikon is newly built and equipped with
state\-of\-the\-art technology and work equipment. Your workplace is located in one of the modern open\-plan offices,
which also have inspiring meeting zones and a large terrace for various employee events. Komax AG offers its employees
flexible working time models. Komax AG is committed to the further training of its employees and offers, for example,
free internal English courses or access to selected attractive learning platforms. At the Dierikon site, there are also
modern break rooms and the option of discounted lunch in a neighboring partner restaurant. !\[Komax Group\]() \* \*
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