Grossunternehmen |
770 Angestellte (Schweiz) |
| Temporaneo: No | Carico di lavoro: 100% |
| Bucuresti - Sector 6, ROU, 62202<br/> Dierikon | Lingua:en |
| Homepage |
Job Description
The Komax group is a pioneer and market leader in the field of automated wire processing. As a globally active Swiss
company, we develop and manufacture serial production machines, customer-specific systems, quality assurance modules,
test systems, networking solutions, and services for various industries. The Komax group has more than 50 companies
with 3500 employees across five continents and a worldwide sales and service network.
Lead Group IT Service Desk (w/m/d)
Your tasks:
- Own and continuously enhance End-User Services, including IT Helpdesk, Service Desk, 1st Level Support, and End-User
Computing, ensuring reliable and business-focused service delivery.
- Ensure stable, secure, and efficient IT operations while delivering an outstanding end-user experience through
high-quality support services and effective issue resolution.
- Drive process optimization and automation initiatives to improve service efficiency, reduce costs, and implement
scalable support delivery models, including nearshore, offshore, and outsourcing solutions.
- Define and manage end-user workplace standards, including device lifecycle management, procurement processes,
onboarding, and replacement programs in alignment with business and security requirements.
- Lead, develop, and motivate a high-performing IT support team through recruitment, coaching, training, and
performance development while fostering a culture of continuous improvement.
- Establish and implement policies, procedures, documentation, self-service capabilities, and automation standards to
improve operational effectiveness and empower both employees and support teams.
- Support strategic IT initiatives and business transformation projects, including post-merger integrations, site
consolidations, hypercare activities, and change management programs.
Your profile:
- At least 10 years of experience in IT support.
- At least 5 years of experience in a leadership role.
- Strong technical background and experience in the areas of ITSM Standards, IT Helpdesk, 1st Level Support, End-User
Services, End-User Computing (EUC) and Modern Workplace.
- Bachelor’s degree in computer science or related field.
- Entrepreneurial and business-minded thinking
- Languages: German and English
- Ability to focus under pressure and strong communication skills.
- Problem-solving skills
- Willingness to travel
Your benefits:
Your new workplace in Dierikon is newly built and equipped with state-of-the-art technology and work equipment. Your
workplace is located in one of the modern open-plan offices, which also have inspiring meeting zones and a large
terrace for various employee events. Komax AG offers its employees flexible working time models. Komax AG is committed
to the further training of its employees and offers, for example, free internal English courses or access to selected
attractive learning platforms. At the Dierikon site, there are also modern break rooms and the option of discounted
lunch in a neighboring partner restaurant.
Information at a Glance Apply now Posting Location: Bucharest, Dierikon Professional area: Information
Technology/Digital Career Level: Professionals Employment Type: Fulltime
Do you have any questions?
For further details, please contact:
Stefan Binder, Senior Talent Acquisition Specialist,
stefan.binder@komaxgroup.com