Grossunternehmen |
6000 Angestellte (Schweiz) |
| Temporaire: Non | Taux: 80 - 100% |
| Baden, Aargau | Langue:en |
| Site internet |
Bei ABB unterstützen wir Industrien dabei, effizienter und nachhaltiger zu werden. Fortschritt ist bei uns keine
Option, sondern selbstverständlich – für Sie, Ihr Team und die Welt. Als globaler Marktführer bieten wir Ihnen alles,
was Sie brauchen, um diesen Wandel voranzutreiben. Der Weg dorthin ist nicht immer einfach – denn echtes Wachstum
erfordert Mut. Aber bei ABB gehen Sie ihn nicht allein. Run what runs the world.
Diese Position berichtet an:
Service Team Leader
Your role and responsibilities
The Service Coordinator plays an important role in planning service calls related to UPS systems in the
electrification business in Switzerland. You will coordinate and plan the provision of the necessary resources, spare
parts and logistics to ensure that service calls run smoothly on site.
In this role you will report to the Head of Support Team and be the main point of contact for customers during the
execution of a service order. You will optimise customer satisfaction by fulfilling all obligations and requirements.
The work model for the role is: #LI-Hybrid
You will be mainly responsible for
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Planning, scheduling and coordinating service technicians within Switzerland which includes efficient planning of
service calls for our service technicians based on the following criteria: proximity, qualifications, urgency, etc., as
well as planning and coordinating maintenance and repair work
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Scheduling orders such as installations and commissioning and communicating with customers and the service team,
planning daily activities
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Monitoring ongoing resource planning and quickly adapting to changing circumstances, such as incidents, technician
absences, appointment postponements by customers, etc.
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Acting as a competent interface between customers and service technicians and ensuring customer satisfaction and
business results
Qualifications for the role
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Completed training in a technical or commercial field
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3 years of experience in planning, working as a service dispatcher/coordinator with a similar role
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In-depth knowledge and practical experience in the maintenance, servicing, commissioning and repair of electrical
equipment
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Strong written and verbal communication skills
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Knowledge of MS Office and ERP systems such as SAP
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Fluency in German required, English and French is desired. Italian knowledge would be beneficial
More about us
ABB Smart Power provides energy distribution solutions for data centers, industrial and manufacturing plants, critical
infrastructure and commercial buildings. The Division’s technical teams work closely with industry partners, delivering
advanced solutions that support rapid growth, energy transition, and sustainability objectives. The Division’s
portfolio includes industrial circuit breakers, low-voltage systems, motor starting applications, and safety devices
like switches and relays. Its Power Protection unit supports the world’s largest data center companies with advanced
energy-efficient UPS solutions. The Division’s ABB AbilityTM Energy Manager provides a scalable, easy-to-use platform
that helps organizations save energy and reduce CO2 emissions.
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Bewerben Sie sich noch heute oder besuchen Sie www.abb.com, um mehr über uns zu erfahren und sich über die Wirkung, die
unsere Industrielösungen auf der ganzen Welt haben, zu informieren.