Grossunternehmen |
3000 Angestellte (Schweiz) |
| Temporaire: Non | Taux: 80 - 100% |
| 9240 Uzwil | Langue:en |
| Site internet |
Are you passionate about driving operational excellence, continuous improvement, and digital transformation in a
global service environment? At Bühler, you will play a key role in shaping the future of our Remote Support
organization by optimizing processes, enhancing customer experience, and enabling efficient service delivery through
innovative tools and solutions. You will collaborate with stakeholders across Service, Sales, IT, and global regions to
drive impactful improvements and support the continuous evolution of our Remote Support capabilities.
This is where you'll excel
- You drive continuous improvement initiatives across Remote Support processes, tools, collaboration models, and
operational performance
- You identify business needs, translate requirements into practical solutions, and support the implementation of
improvement initiatives across the global Remote Support community
- You contribute to roadmap development, testing, training, change management, and rollout activities to ensure
successful adoption of new solutions and processes
- You collaborate with stakeholders across Service, Sales, IT, regions, and external partners to drive operational
excellence and digital enablement
- You improve incident management, data quality, reporting, user adoption, and end-to-end service processes while
managing priorities, risks, and dependencies effectively
These are the skills you'll need
- Higher education or university degree in Business Administration, Information Technology, Business Informatics,
Engineering, Service Management, or a related field
- Several years of experience in Operational Excellence, Remote Support, Service Operations, process improvement,
project coordination, product management, or a related service environment
- Strong understanding of service operations, incident management, customer service, CRM processes, and continuous
improvement methodologies
- Excellent stakeholder management, communication, and collaboration skills combined with a structured and
solution-oriented mindset
- Very good English skills and the ability to work effectively in a global, cross-functional environment; experience
with SAP Service Cloud, SAP Sales Cloud and Scaled Agile Framework (SAFe) is an advantage
Attractive vacation entitlement
Enough time for relaxation and personal interests - we offer from 25 to 30 days of vacation per year depending on age.
Attractive mobility concept
We offer an OSTWIND ZVV / Z-Pass + half-fare travelcard for CHF 365 + CHF 400 public transport credit as well as an
attractive first-class travelcard or free parking.
VIVA Restaurant
We offer our employees a daily fitness menu from 9, 00 CHF.
Employer-funded pension plan
The Bühler Pension Fund offers Bühler employees an independent pension fund that ensures reliable financial security
in retirement: www.pk-buhler.ch
Health-Port
We are committed to preventive health care through laboratory analyses, massages, nutritional advice, physiotherapy,
group courses and a company doctor.
Sports activities
We promote physical activity through self-organized circuit training and running groups as well as vouchers for Update
and Activ Fitness.
Questions? We are happy to answer them!
Marcel Huber
Senior Recruiting Specialist
Linkedin
Creating impact together at Bühler!
Two billion people eat food every day that was produced with Bühler equipment. One billion people drive vehicles whose
parts were manufactured with our machines.
Bühler aims to balance humanity, nature, and the economy in every decision as it develops solutions that unlock
sustainable business opportunities in the global food, feed, and mobility industries.
We strive to create innovations for a better world, with a special focus on healthy, safe, and sustainable solutions.
Therefore, we team up with customers, start-ups, multinationals, and academia to accelerate impact together.
- You drive continuous improvement initiatives across Remote Support processes, tools, collaboration models, and
operational performance
- You identify business needs, translate requirements into practical solutions, and support the implementation of
improvement initiatives across the global Remote Support community
- You contribute to roadmap development, testing, training, change management, and rollout activities to ensure
successful adoption of new solutions and processes
- You collaborate with stakeholders across Service, Sales, IT, regions, and external partners to drive operational
excellence and digital enablement
- You improve incident management, data quality, reporting, user adoption, and end-to-end service processes while
managing priorities, risks, and dependencies effectively