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964 Angestellte (Schweiz) |
| Temporaire: Non | Taux: 100% |
| CH-8406 Winterthur | Langue:en |
| Site internet |
base: / meta-keywords: meta-viewport: width=device-width, initial-scale=1.0 title: SAP Technical Service Delivery Lead
100% (f/m/d) SAP Technical Service Delivery Lead 100% (f/m/d) ================================================ Rieter
is the world’s leading system supplier for processing natural and man-made fibers into short-staple and long-staple
yarn, as well as for the production of filament yarns, man-made fibers and nonwovens. With its comprehensive technology
portfolio, Rieter covers the entire textile value chain – from fiber to yarn, and from polymer melt to texturized
filament, synthetic staple fibers and nonwoven. Headquartered in Winterthur, Switzerland, the company designs and
engineers complex spinning plants, machines, systems, and components that enable an efficient and economical
production. Rieter’s leading technologies ensure minimal resource consumption, making a significant contribution to
sustainability across the global textile value chain. Rieter has a history spanning more than 230 years, operates 22
production sites in nine countries, and employs around 6 400 people worldwide, approximately 9% of them in Switzerland.
Rieter is listed on the SIX Swiss Exchange under the ticker symbol RIEN. We are seeking an experienced SAP Technical
Service Delivery Lead to manage our enterprise SAP landscape, specialising in RISE with SAP, cloud transformation, and
SAP technical operations. Proven track record in delivering high-availability SAP S/4HANA environments, and leveraging
SAP for Me for service transparency, incident management, and customer engagement. Strong leader with expertise in
service delivery, SLA governance, and continuous improvement. SAP Technical Service Delivery Lead 100% (f/m/d)
================================================ ### Your Main Tasks and Responsibilities * Lead end-to-end technical
service delivery for RISE with SAP environments, ensuring 99 %\+ system availability across our SAP landscapes * Act as
primary interface between customer and SAP using SAP for Me, managing service requests, incidents, and escalations *
Monitor SLAs and KPIs through SAP for Me dashboards, ensuring compliance and proactive issue resolution * SAP Release
Mgr. to plan \& coordinate all transport deployments, upgrades, system refreshes and patching * Service Owner of SAP
Cloud ALM \& SAP for Me * Deliver regular service review reports, including system health, SLA adherence, and
improvement initiatives * Support S/4HANA migrations and cloud transformations under RISE contracts * Implement
automation for monitoring and alerting, reducing incident response times * Keep up to date technical skills to drive
continuous improvement according to the group IT strategy and business goals * Perform any additional duties that are
commensurate with the current role and professional skills, as required by management. ### Your Profile * 5\+ years SAP
Technical Service Deliver lead experience * Strong technical expertise in SAP RISE, SAP Cloud ALM, SAP For Me, SAP BTP
and ITSM. * Expert in SAP Service Requests, SLA tracking, system provisioning visibility * Sound knowledge in ITIL
Service Management (Incident, Problem, Change) * Experienced SAP Release Manager handling multiple deployments and own
the release calendar including all SAP Basis system copies \& updates * Play a key role in at least two projects
end-to-end lifecycles for S/4HANA projects * Experience in configuring and managing Cloud ALM for requirements, test,
deployment, and release management * Experience in the core standard SAP end to end processes used by the business
community. * Experience in Business Process Monitoring – Set up process monitoring, KPIs, and dashboards for end-to-end
SAP processes * Proficiency in Englisch is essential, is a significant advantage ### Our Offer * an international
working environment with long tradition * versatile activity in a future-oriented environment with a lot of
self-responsibility * good development opportunities and fair employment conditions * a motivated team with mutual
respect and good cooperation ID: 2606031413mw Business: Corporate Functions Country: Switzerland Company: Rieter
Functional Area: Information Technology Entry Level: Professionals Contract type: Unlimited Location: Winterthur Rieter
AG Klosterstrasse 20 8406 Winterthur \+41 522 087351 Are you interested? If you recognize yourself in this profile and
you would like to be part of a successful team, we look forward to meeting you soon. Please send us your complete
application documents online. * * * * * * jidf9d9109jm jit1041jm jiy26jm