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The Ferrum Group, a global leader in mechanical engineering, comprising two esteemed companies: Ferrum Packaging AG
(can seaming machines) and Ferrum Process Systems AG (centrifuges). With a dedicated workforce of approximately 850
highly motivated professionals at more than 9 locations, we deliver top-quality products and services worldwide.
Ferrum Packaging specializes in manufacturing can seamers for the beverage and food industries, with an impressive
capacity of over 120,000 cans per hour. Our can seamers are known for their advanced technology, uncompromising
quality, and reliability, making them a preferred choice worldwide.
Our subsidiary Ferrum UK Packaging Limited, based in Solihull, UK, is looking for an
Account Manager UK (m/f/d)
The UK Account Manager is the main contact for UK Customers, responsible for after sales service support and expanding
sales and aftersales service opportunities within the UK. The UK Account Manager also oversees the UK Office and
maintains a high level sales-oriented approach to customer service.
Main Tasks
- Proactive customer service and active marketing of all Customer Support services
- Key Customer contact for all after sales service and support requests
- Proactively grow revenue on Service Sales (parts, maintenance and service) through direct liaison with existing
customers and onboarding new customers
- Overall proposal preparation (Spare Parts, Service technicians & Training) from a single source
- Actively collect, evaluate and respond to customer feedback
- Receive and record complaints and ensure timely processing including obtaining feedback after customer complaints
have been resolved
- Responsible for overseeing the optimal deployment and planning of Service Technicians
- Effectively manages Team members to ensure Team objectives and goals are being carried out
- Internal coordination for technical issues with internal departments and effectively manage escalation cases
- Audit service being provided to ensure all standards are met and that repair work is carried out efficiently,
correctly and to own / customer standards
Requirements / Qualifications
- Degree level and / or Higher level education preferably in the field of Key Account / Sales or Mechanical Engineering
- Previous experience in service support and technical escalation desirable
- Outstanding customer facing skills
- Team player and able to work under pressure
- Excellent communication skills in all aspects
- Networked thinking
- Adaptable to changing markets / environments
- Must be willing to travel up to 60% of the time
- Must be proficient in English; additional languages are an advantage
What Ferrum has to offer you
- An exciting opportunity to join an expanding global, market leading company
- The opportunity for you to progress your career within our company
- Private Medical Insurance and Life Assurance
- Holidays: 25 days plus Public (Bank) Holidays
- Company Pension
Do you see yourself with your skills in this challenging profile? Then we are looking forward to your application.
Contact
Viktoria Elmer
Human Resources Manager