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Siemens Schweiz AG, Zürich, Zürich, Schweiz Zürich, Zürich, Schweiz |
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Grossunternehmen |
5900 Angestellte (Schweiz) |
| Temporaneo: No | Carico di lavoro: 100% |
| Zürich, Zürich, Schweiz Zürich, Zürich, Schweiz | Lingua:en |
| Homepage |
Now’s our time to inspire the future of healthcare together.
Siemens Healthineers is a leading global medical technology company with over 170 years of experience and 18,000
patents. More than 68,000 dedicated colleagues in over 70 countries are driven to shape the future of healthcare. We
stand with our customers around the world to support them in delivering high-quality care to their patients. An
estimated 5 million patients across the globe benefit every day from our innovative technologies and services in the
areas of diagnostic and therapeutic imaging, laboratory diagnostics, and molecular medicine, as well as digital health
and enterprise services. This is what truly matters to us.
Join our team now at Siemens Healthineers as a Customer Engagement Specialist, Enterprise Services
Reporting to the Enterprise Services (ES) Operations Team, this is a role well suited to an ambitious professional
looking for the next step in your career. ES Operations is focused on delivering and executing a portfolio of
value-driven offerings including performance guarantees and state-of-the-art technology powered by Siemens Healthineers
that will help transform healthcare delivery for our partners. You will serve as the point of contact from the C-Level
throughout the organization and be responsible for driving sustaining and supporting the overall health of the
strategic relationship. In this role you will also (but are not limited to):
- You will provide the highest levels of customer engagement and support to drive partnership operational performance.
- You will be focus on delivering an exceptional customer experience through excellent communications and engagement
- You will lead relationship development across the customer’s organization and gain participation in strategic
customer input sessions to identify and drive key goals for customer success (e.g., operations budgeting, asset
management, capital planning & procurement, KPI goal alignment, etc.).
- You will work closely across business areas to ensure transparency of project inputs, outputs, issues, concerns, and
roadblocks.
- You will provide accessible and efficient responses to concerns and problems.
- You will support overarching Enterprise Services Operations Team as needed.
This position may suit you best if you are familiar with what is below, and would like to develop your career with
Healthineers:
- You have the knowledge and experience to analyze clinical asset management needs, and develop detailed short- and
long-term operations & capital plans for implementation and continuous improvement. Key areas could include
technical/clinical performance management, planning and skill development, analytical and advisory skills, operational
execution excellence, and regulatory and compliance management.
- You have a strong understanding of health system service line operations.
- You are results-driven, action-oriented, and passionate about making a positive customer impact while balancing
business needs.
- You can manage multiple programs/priorities and have strong project management skills.
- You have excellent communication and presentation skills in the customer environment.
Required skills to have for the success of this role:
- BS/BA in a medical field, engineering/technology, or business administration with a healthcare background preferred.
- Minimum of 5 years of professional experience with a background driving operations, business, or performance in a
healthcare environment.
- Clinical or healthcare institution administration experience is preferred
- Ability to travel regionally 30% of the time
It would be a plus if you also possess the following:
- Polished demeanor with a strong executive presence
- Strong analytical skills and business acumen (i.e., knowledge of profit and loss centers, balance sheets,
capital/operational planning).
- Ability to accurately assess key business metrics and situations from a “general manager’s” point of view; effective
at structured problem-solving and critical thinking.
- Strong problem-solving skills and ability to implement innovative solutions to customer problems.
- Ability to analyze client commercial capabilities, and identify root cause and growth tool opportunities.
- Experience maintaining a flexible approach when faced with business or client course corrections (e.g., client
cost-out initiatives, industry economic conditions, healthcare reform legislation).
- Naturally curious spirit, and insatiable appetite for learning
- PMP and Lean Six Sigma certification is a plus
At Siemens Healthineers, we value those who dedicate their energy and passion to a greater cause. Our people make us
unique as an employer in the med-tech industry. What unites and motivates our global team is the inspiration of our
common purpose: To innovate for healthcare, building on our remarkable legacy of pioneering ideas that translate into
even better healthcare products and services. We recognize that taking ownership of our work allows both us and the
company to grow. We offer you a flexible and dynamic environment and the space to move beyond your comfort zone to grow
both personally and professionally.