Grossunternehmen |
450 Angestellte (Schweiz) |
| Temporär: Nein | Pensum: 100% |
| 8404 Winterthur | Sprache: en |
| Homepage |
Responsibilities :
- Coordinate global resolution of major product quality issues and escalations, ensuring timely containment and
durable corrective actions
- Lead structured problem‐solving using 8D methodology and facilitate cross‐functional root cause analysis workshops
involving engineering, manufacturing, supplier quality, and service teams
- Monitor and verify effectiveness of corrective actions before closure to prevent recurrence
- Ensure alignment and structured escalation support for project teams, manufacturing quality, supplier quality, and
service organizations during field failures and customer complaints
- Analyze global quality data to identify systemic weaknesses and drive preventive actions across design,
manufacturing, supplier management, and service processes
- Maintain a global register of systemic issues and track resolution status for continuous improvement
- Coach regional and factory teams on problem‐solving tools and deliver training programs to strengthen organizational
capability
- Coach supplier quality and service teams and lead regular coaching sessions to build long‐term global
problem‐solving capability
- Ensure fast response to customer cases, communicate resolution status clearly, and support strategic accounts during
escalations
- Improve customer handling discipline through structured coaching for service teams on field failures, complaint
handling, and recurrence prevention
- Manage global dashboards and performance reporting, providing leadership updates and validating financial impact of
improvements
Qualifications and Required Skills:
- Bachelor’s degree in Engineering or related technical field
- 8+ years of experience in product quality, technical support, supplier quality, manufacturing quality, or
engineering roles
- Proven expertise in 8D methodology and root cause analysis tools (Fishbone, 5‐Why, FMEA)
- Strong knowledge of manufacturing, supplier, and product design processes
- Experience in managing cross‐functional teams and global escalations
- Effective communication and stakeholder management skills
- Ability to coach and develop problem‐solving capability in others
- Familiarity with quality management systems and ISO standards
- International travel required, approximately 20–25%, sometimes on short notice
- Certified Lean Six Sigma Black Belt - desired
- Fluency in English, Intermediate level in German, Italian desired
We offer:
- Competitive salary and benefits package
- A collaborative and inclusive work environment
- The chance to make a significant impact in a critical growth area for our company
- Flexible and hybrid working conditions
- Versatile and autonomous activities and tasks
- Professional development opportunities
- Participation in job-related training and further education
- Above-average pension fund
- Appreciative and inclusive corporate culture
- Demonstrated lived values that value diversity
- Dynamic, international environment with committed employees
- Structured induction process
- Short public transport connections
Are you interested in the role? We are looking forward to receiving your application and learning more about you.
Note:
Applications from external recruitment agencies cannot be considered
Burckhardt Compression AG | Location: Winterthur
Tobias Wyser | Phone: +41 52 261 53 77