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    Teamlead IT Service Desk (f/m/d) 80 - 100 %

    Burckhardt Compression AG

    Burckhardt Compression AG, CH-8404 Winterthur

    Grossunternehmen

    450 Angestellte (Schweiz)
    900 Angestellte (global)

    Temporär: Nein Pensum: 80 - 100%
    CH-8404 Winterthur Sprache: en

    Original Inserat / Bewerben

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    Teamlead IT Service Desk (f/m/d) 80 - 100 %

    Req ID: 3855 Job Type: Hybrid Location:

    Winterthur, Zurich, CH

    Nov 2, 2023

    This role is to manage the Service Desk together with a motivated team of Technicians and Apprentices. We are looking
    for an initiative and highly committed IT professional as

    Teamlead IT Service Desk (f/m/d) 80 - 100 %

    Your daily contribution:

    - Lead and mentor a local team of Service Desk Technicians, Apprentices, Agents and Support Staff, to ensure their
    professional growth and development
    - Manage all Helpdesk operations as a single point of entry for Switzerland, from delivery of frontline technical
    support to orchestration of incidents, service requests or other demands
    - Monitoring ticket volume and performance metrics while supporting the team in exceeding expectations, including
    corrective action if necessary
    - Identify the need for upgrades, configurations or new systems and report to other departments and management
    - Implement appropriate KPIs and dashboards in order to track performance, create transparency on issues or problems,
    and allow timely resolutions in order to protect business continuity and user satisfaction
    - Development, documentation, and execution of training content regarding existing, new, or changed processes as well
    as their execution in the ticketing or demand management tools
    - Stay up-to-date with industry trends, emerging technologies, and best practices in business analysis

    Your Profile:

    - Bachelor's degree in IT (Bsc or FH), TS or adequate certification level
    - Proven experience (5+ years) in Helpdesk Management, deep understanding of frontline technical support, and with a
    track record of successfully leading and managing an international team
    - Project management experience in small or medium sized project with the focus on service desk
    - Leadership and team-building skills, with a focus on fostering a collaborative and innovative work environment

    - Fluent in German and proficiency knowledge in English (written and spoken)

    Your Personality:

    - Ability to act independently and on your own responsibility (self-driving) in your responsible area
    - Proactive approach and mindset
    - Ability to work effectively in a fast-paced and dynamic environment
    - Excellent problem-solving skills
    - Exceptional interpersonal skills to work cross-functionally, intercultural as well as interact in teams and with
    outside professionals
    - Self-motivated, result-oriented and decisive personality with a high level of energy and autonomy
    - Strong attention to detail and a commitment to data accuracy and quality

    We offer:

    - Structured induction process
    - Flexible and hybrid working conditions
    - Versatile and autonomous activities and tasks
    - Working environment with professional development opportunities
    - Participation in job-related training and further education
    - Above-average pension fund
    - Appreciative cooperation with a family-like corporate culture
    - Demonstrated lived values that value diversity
    - Dynamic, international environment with committed employees

    We look forward to receiving your complete application documents.

    Burckhardt Compression AG | Location Winterthur I Ursula Meierhofer | Tel. +41 52 261 53 75

    Burckhardt Compression creates leading compression solutions for a sustainable energy future and the long-term success
    of its customers. The Group is the only global manufacturer that covers a full range of reciprocating compressor
    technologies and services. Since 1844, its passionate, customer-oriented and solution-driven workforce has set the
    benchmark in the gas compression industry.

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